Leadership

Demonstrating Leadership

As Hurricane Sandy approaches the East Coast, we're already feeling its impact.  You can't find batteries, milk, toilet paper, or bread anywhere. The only thing I went out looking for yesterday was coffee.  Strangely enough, I didn't have to fight anyone for it. It was interesting to watch people and see how they handled the stress of the situation. What I find even more interesting is how leaders are handling all of this.  By title alone, they should lead, right?  I see this as an opportunity for us to distinguish the wheat from the chaff.  Some leaders are doing just what they should. They are leading.  They are establishing states of emergency, they are closing schools, and shutting down public transportation.  Others are just waiting to see what others are going to do.  Though I am a strong proponent of waiting to make a decision until the last responsible moment, it feels like that moment has passed.  Has your leader stepped up?

I'm curious how this weather event is going to impact local elections.  I'm not referring to people not having electricity.  Hopefully, we'll all be on the mends by next week. No, I think Hurricane Sandy is bringing attention to where there is leadership and where there is a lack of it.

Image Source: Weather.com

What is Fist of Five?

Fist of Five

Why

It doesn't matter if I'm teaching a class or coaching a team.  When the moment comes, I need a quick way for a team to come to a decision.  Why should the team decide and not me?  From the seven standard leadership styles, I see consensus as the most appropriate for an empowered team.  If the team is not empowered, they are not an Agile team.

How

When a decision has to be made, ask the team to do a fist of five. All the team members raise one hand to vote with their five fingers (unless they've suffered an accident in shop class).  I depicted in the Fist of Five Pictofigo drawing, member votes range from a fist to five fingers.  The term fist to five and fist of five are interchangeable.

Explaining the Details

  • I see a fist as a blocker. This individual is in complete disagreement and further discussion is required.

  • One finger (preferably not the middle one) has minimal support to the request at hand. Again, discussion is required.

  • Two fingers. Not happy with the current proposal. Should discuss as a group to try and resolve disagreements.

  • Three fingers. Luke warm response. May go along if the rest of the group is voting three, four, or five.

  • Four fingers. Pretty much agree with the request. There is some apprehension but you can't expect everyone to be all in all the time.

  • Five fingers. Full support. They drank the Kool-Aid

Certainly, the success of this strategy is going to depend on the team employing it.  There will be some who just like to hear themselves talk and will throw up a fist, one, or two every time.  Hear them out!  You'll also have those who don't like to commit to anything.  They will generally put up three fingers.  Whatever the outcomes, try to keep a strict timebox for discussions.  Remember, this was to be a quick way for a team to come to a decision.

I would be curious to hear when you use fist of five, your successes, and your failures.

Image Source: Pictofigo

Social Norms at Work

I recently gave a talk in Michigan on the topic of servant-leadership.  Unfortunately, servant-leadership is something that is painfully absent in so many organizations.  Just a few years ago, it (servant-leadership) was not something I had even heard of.  Going back and reviewing the PMBOK made me realize two glaring omissions.  There is a lack of content on stakeholder or team engagement and there is a lack of content on leadership.  Fortunately, in the last few years, I have enjoyed books by authors like Clay Shirky, Seth Godin, Dan Pink, and Dan Ariely.  I've also met and interacted with some amazing people in the Agile community.  I now interact differently with my peers, as a result of these experiences.  I now apply my social norms at work.  What are social norms?  They are patterns of behavior in a particular group, community, or culture, accepted as normal and to which an individual is accepted to conform. We all go to work and we all get paid to do it.  Too many times, we take things for granted.  We don't question the things we do or the things that happen to us.  I'm pretty sure this is based on conditioning over a long period of time.  Perhaps we need to start treating those we work with more like those we socialize with.  Next time you interact with a fellow employee, ask yourself if your behavior is socially acceptable.

Social Norms

Social Norms

Within an organization, where we are working with other people, things can get twisted.  Some exhibit bad behavior and believe it's somehow forgivable because we're all getting paid.  Well, I don't think that's acceptable.  It's very interesting to see the same people behave differently, when not in the office environment.  Why is it some people forget basic manners or common courtesy, when in an office environment?

Case in point, I hold the door open for people, regardless if I know them or not.  I see this as socially expected behavior.  Socially, I expect a thank you.  To say I expect it is a slight embellishment.  Outside of the office, I still expect a thank you.  Unfortunately, at the office, I've started to accept not getting any reciprocation.  There are a few people in my building that I don't personally know but I still hold the door for them.  They won't make eye contact with me and they won't say thank you.  When the situation is reversed, these same people do not hold the door for anyone.  But, I refuse to accept their behavior.

We all need to strive to understand and empathize with others. People need to be accepted and recognized for their special and unique qualities.  Assume the good intentions of your coworkers and don't reject them as people, even while refusing to accept their behavior or performance.

Drawing:  Pictofigo

HT: Business Dictionary

Busy Week Ahead

If you don't hear from me for a few days, here's why.  Tonight I'm headed to the Agile Project Leadership Network (APLN) Washington DC Area Chapter event. The topic? Using Scrum to avoid bad CMMI Implementations (Presented by Jeff Sutherland). Yes, that's right! Jeff "creator of Scrum and signer of the Agile Manifesto" Sutherland. I don't sound too excited, do I? I'm looking forward to seeing a lot of people from the Agile community there. Tomorrow, I fly out to Salt Lake City to make an appearance at the Work Management Summit.  Follow it on Twitter with hashtag (#workout11) I don't know exactly what is in store for me.  I'm a special speaking guest of AtTask and I will be interviewed by @tykiisel and @RaeLogan in a live video webcast.  My instructions for my appearance: Please wear something that exemplifies your personal brand.

I will be the guy with spiky hair, horn-rimmed glasses, Doc Martens, and jeans (yes, I am wearing a collared shirt).  It's a bit of a departure from my normal office attire.  This includes, monogrammed cuff-linked shirts, wingtips, and a tie.  Though I'm much more of the Doc Marten guy, I understand C-Levels and SES don't always get it.

I'll be flying back to Washington DC on Thursday, due to time constraints.  Though I only get to spend 1 full day in Utah, this will be a great experience and I'm looking forward to meeting Ty and Raechel.  I will take plenty of pictures of the Grand America Hotel and try to blog while I'm there.

If you want to meet up for a drink, send me an email or direct message me via Twitter.

Like the image? Find it at pictofigo

APLN DC Event Wrap-up

APLN DCLast night I attended my first APLN (Agile Project Leadership Network) event.  The speaker was none other than David Bland of the Scrumology website.  Some of you may also recognize David from his posts on Agile Zone or from him speaking at Agile 2010.  David did a great job talking about Distributed ScrumMasters.  He was very engaging and there were some really great conversations as a result.  The exchanges were so awesome that the time kind of got away from us all.  Before we knew it, it was time to wrap things up.  It was really great to have a chance to interact with this group of Agile proponents and thought leaders.  I met a few friends I've only known from online and I got to chat with a few people I haven't seen since AgileDC2010. I was told Jeff Sutherland will be speaking next month!  Check the APLN DC website for details.

If you are interested in joining the APLN DC Chapter, there's no cost.  However, if last night's event was an indicator of value, it would be worth paying for.

Zombie Leadership

I just had an hour long conversation with a colleague about leadership.  We both agreed when you're working under the authority of a good or bad leader, you know it.  We also agreed that we would rather deal with a bad leader with a mission than have a complete absence of leadership. If you are working toward a goal, and you realize (on your own or from the assistance of others) that you're going in the wrong direction, you make a correction and get back on track.  You rely on leadership to guide you in the right direction.  Even leaders who are the worst of egoists have a vision and turn that into a mission. Unfortunately, that vision and mission may include throwing you under a bus along the way.

If you read my post on servant-leadership, you saw the I represented leadership on a grid.  On the far left, we had egoism.  On the far right, we had altruism.  If we added zombieism to the group, you would see it off to the left of the chart.  Zombieism shouldn't really be on the chart because it is that absence of leadership.  But, we still need to put it into context.

Zombieism: When a zombie acts solely to feed itself.  You can find zombies exhibiting this orientation at every level of an organization.  The zombie thinks that it is a leader of a hoard but is a destructive force because it makes no leadership decisions, good or bad.  It merely feeds.  It mere exists.

Next we have different styles of leadership

7 Traditional Leadership Styles

  1. Autocratic - To make a decision without input from others.
  2. Coaching – To provide instruction to others.
  3. Consensus – To problem solve by a group as a whole.
  4. Consultative – To invite others to provide ideas.
  5. Directing – To give authoritative instructions to.
  6. Facilitating – To coordinate or expedite.
  7. Supporting – To provide assistance during the process.

7 Zombie Leadership Styles

  1. Anti-Autocratic - To not make a decision without input from others.
  2. Anti-Coaching – To not provide instruction to others.
  3. Anti-Consensus – To not problem solve by a group as a whole.
  4. Anti-Consultative – To not invite others to provide ideas.
  5. Anti-Directing – To not give authoritative instructions to.
  6. Anti-Facilitating – To not coordinate or expedite.
  7. Anti-Supporting – To not provide assistance during the process.

If you look at your boss, your boss's boss, or your boss's boss's boss, and they delegate ALL of their authority to others, it does not make them a good leader!  It makes them a zombie leader.

Like the image? Find it at Pictofigo

Servant-Leadership

I have a very distinct leadership style.  Those who I work for will attest to this.  I'm not talking about superiors.  I'm talking about subordinates.   In order to help build a culture I am proud of, I uphold altruistic principles.  I am a servant-leader.

Servant-leadership is a philosophy and practice of leadership, coined and defined by Robert Greenleaf. Upon doing my research, I read that Greenleaf felt a growing suspicion that the power-centered authoritarian leadership style so prominent in U.S. institutions (of the time) was not working. In 1964, he took an early retirement from IBM to founded the Center for Applied Ethics. Yes, 1964!

When representing ethical leadership on a grid (see above), the graphic should help put into perspective who leaders are and what leaders do. Egoism: When a person acts to create the greatest good for himself or herself.  You can find people exhibiting this orientation at every level of an organization.   When the organization and its employees make decisions merely to achieve individual goals (at the expense of others), they lose sight of a larger goal.

Utilitarianism: The idea that the moral worth of an action is determined solely by its usefulness in maximizing utility or minimizing negative utility.  The focus is to create the greatest good for the greatest number of people.  In Star Trek II: The Wrath of Khan, Spock says "logic clearly dictates that the needs of the many outweigh the needs of the few."

Altruism: The opposite of egoism, a person's primary purpose is to promote the best interests of others.   From this perspective, a leader may be called on to act in the interests of others, even when it runs contrary to his or her own self-interests. In Start Trek III: The Search for Spock, Kirk says altruistically,   "Because the needs of the one... outweigh the needs of the many."

Larry Spears, the head of the Greenleaf Center for Servant-Leadership for 17 years, identified ten characteristics of servant-leaders in his 2004 article Practicing Servant-Leadership. The ten characteristics are listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people, and building community.

Unlike leadership approaches with a top-down hierarchical style, servant leadership instead spawns collaboration, trust, empathy, and the ethical use of power. At heart, the leader is a servant first, making the conscious decision to lead in order to better serve others, not to increase their own power.

The objective is to enhance the growth of individuals in the organization and increase teamwork and personal involvement.  Exhibiting servant-leader qualities tends to give a leader authority versus power.

Are you a servant-leader?

Lead By Example

I usually roll my eyes when I see those bumper stickers "My child is an Honor Student at BlaBla School".  I get it.  This parent is proud of the academic achievements of their child.  So, forgive me as I'm going to jump on the bandwagon. I'm not excited that my son got an award at school, stating he passed an academic test that his teacher gave him.  I'm excited because I know he passed (what I believe is) a more important test.  My son got an award because he was an example of outstanding character and displayed the trait of kindness.

I sometimes think we as individuals and organizations have our visions and our missions missaligned.  Strategically (our vision) we have a long term goal.  Tactically (our mission) we have a short term plan.  One of my goals in life is to not screw up my son and help him become a good person.  I hope I can help ensure that by leading by example.

If he chooses to lead others someday, will those who follow him think he's really smart or are they going to say he inspires them; that he's empathetic and kind?

Regardless if you see yourself as project manager or a project leader, think about your core values.  Think about how your actions will impact those around you.  Lead by example and see just how contagious it can be.