Metrics
Derek Huether
Most Important Metric for an Enterprise

As an executive, you will be faced with the choice to do the pivot (if you can) or persevere (if you have no other choice). This will lead to a series of “bets”. You lead with a hypothesis that the things you change will allow you to operate at pre-event levels. But, how long will it actually take for you to validate your hypothesis and have a bet pay off with pre-event levels? If you run out of time to figure it out or run out of bets you can place, then you either lose your standing in the market or worse risk going out of business.

Derek Huether
How to identify dependencies with Tableau and ...

Regardless of the organization or institution, there will always be dependencies. The larger the organization, the greater chance of the existence of dependencies.
This template is available for download from Tableau Public

Video
Derek Huether
Value Stream Management

In the following interview (both video and audio), Dave Prior and I explore why Value Stream Management is so important, how it works, the connection to Value Stream Mapping, and how you can get started with it.

Derek Huether
Key Performance Indicators (KPIs)

Key performance indicators (KPIs) are metrics that are used to evaluate the performance of an organization or individual. They are used to measure progress towards achieving specific goals or objectives and to determine whether an organization or individual is meeting their targets.

Enterprise Insights, Jira Align, Metrics, Tableau
Derek Huether
How Atlassian Jira Align Supports Flow Metrics

I keep getting asked, does Jira Align support Flow Metrics, as defined in the Flow Framework and SAFe? The short answer is yes. If you believe these metrics will help unlock the potential of your teams, use this community post to see working examples of Tableau reports I have created using Jira Align and Enterprise Insights.

How Atlassian Jira Align Supports Flow Metrics

UX

Bad UX on a Menu

popeyes

popeyes

popeyes_combos

popeyes_combos

I took the family to Popeyes this weekend.  I'm not the fast food type so this is about as close as it gets for me.  I'm also not one who eats biscuits or drinks a lot of soda.  Why eat at Popeyes, you ask?  It was Sunday and Chick-fil-A was closed. Lastly, I am not a UX (user experience) expert. I scanned the menu and I noticed a 2 Loaded Chicken  Wrap option.  It's basically 2 chicken tenders, beans and rice, wrapped in a tortilla.  I was good with that but I only noticed the price for the combo at $6.59.  As noted in bold letters at the bottom of this menu sign, combos include a regular side, a biscuit and regular sized drink. I figured that was a reasonable price and would work for me.  I would normally just get the main course, some beans and rice, and a cup of water.  My plan was to give the biscuit to my son.

What happened?  I received 2 chicken wraps, a side of beans and rice, and a 22 ounce cup. I'm not complaining about being charged for a massive 22 ounce cup for soda, when I would have been happy to get a free cup of water.  What I was a little pissed about was I didn't get a biscuit to give to my son.

I informed the cashier that she forgot my biscuit.  She pointed at the sign and stated, I'm sorry but number 10 and 11 don't get a biscuit.

I then looked at the sign again. My eyes drawn to the word combo.  I then looked at the wickedly small text next to the word wraps.

Biscuit not included

Are you kidding me?  It's not like I'm trying to buy $9.99 knives off an infomercial and the shipping and handling will cost me $49.99 (written in the footer in super tiny sub-text).  I'm at a restaurant getting a sandwich.

I looked at all of the other menu cells that had combos 1-9. None of them included the combos statement in the footer.  So, they inaccurately framed this message and deceived me through bad design. I will never order a combo from Popeyes again. If I return, I will only order a sandwich, a side, and a water.  They will actually lose money from me over time.

Word to the wise.  Don't try to trick your customers.  Be upfront with them. Be honest with them.  Use simple design and language so things like this don't happen.  You're only hurting yourself.

Have you every been tricked by bad UX?  I would love to hear your story.